Privacy Policy

Introduction

DR CAREX DIAGNOSTICS & POLYCLINIC ("we," "our," or "the Clinic") is committed to protecting the privacy and confidentiality of your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our clinic, use our website, or engage with our services.

Information We Collect

• Personal Identification Information: Name, date of birth, gender, address, phone number, email address.
• Medical Information: Health history, test requisitions, diagnostic reports, prescription records.
• Communication Data: WhatsApp messages, phone calls, and email enquiries used for appointment scheduling and service delivery.
• Usage Data: Website visit data including pages visited, time spent, and device information (collected anonymously).

How We Use Your Information

• To provide and manage your healthcare services including diagnostics, consultations, and home collection.
• To communicate appointment confirmations, test reports, and health reminders.
• To respond to your enquiries and support requests.
• To improve our services and facility operations.
• To comply with applicable healthcare regulations and legal obligations.

Medical Confidentiality

All patient records and medical information are treated with the utmost confidentiality. Your diagnostic reports, test results, and health information are shared only with:

• The patient themselves or their authorized representative.
• Referring doctors or healthcare providers with patient consent.
• Regulatory or legal authorities as required by law.

Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Digital records are stored securely and physical documents are maintained in secure, access-controlled storage.

WhatsApp & Digital Communication

When you communicate with us via WhatsApp, your messages are used solely for scheduling, confirmations, and report delivery. We do not share your WhatsApp number or conversation history with third parties except as required by law.

Your Rights

• Access your personal information held by us.
• Request corrections to inaccurate information.
• Request deletion of your data (subject to retention regulations).
• Withdraw consent for non-essential communications.

Contact Us

For privacy-related questions or concerns, please contact us at: